To Improve your interpersonal skills you need to know:
- Your personality: values, needs & behavioral styles
- The impression you make on others
- Your blind spots: things you do that hinder your interpersonal effectiveness
COURSE HIGHLIGHTS
- Conceptual skills. The mental ability to coordinate all of the organization’s interests and activities.
- Human skills. The ability to work with, understand, and motivate other people, both individually and in groups.
- Technical skills. The ability to use the tools, procedures, and techniques of a specialized field.
- Political skills. The ability to enhance one’s position, build a power base, and establish the right connections
LEARNING OUTCOME
- Self-Assessment Exercise
- Skill Concepts
- Concept Quiz
- Behavioral Checklist
- Modeling Exercise
- Group Exercises
- Summary Checklist
- Application Questions
- Reinforcement Exercises
- Action Plan
CONTENT
The Horizontal Axis
represents two opposing ways of gathering information:
Reflective Observation (RO)
- Individual passively observes others involved in experiences, then makes sense of what is observed by reflecting on what happened from different perspectives
Active Experimentation (AE)
- Individual jumps right into experiences and initiates activities to see what happens
The Vertical Axis
represents two opposing ways of evaluating information for learning:
Concrete Experience (CE)
- Individual generates learning through their feelings while dealing with a concrete reality
Abstract Conceptualization (AC)
- Individual generates meaning through thinking about and analyzing new information to form abstract concepts, generalizations, hypotheses, models, or plans.
