Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology and an increasingly diverse workforce bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
COURSE OBJECTIVES:
At the end of this course the participants will be able to:
Prioritize their daily responsibilities to achieve maximum output
Streamline their work practices and office environment
Communicate effectively and assertively at all levels
Understand their selves and others thereby improving interactions and relationships
Use techniques to help them think creatively, solve problems, plan, and make decisions
Improve their communication skills to enhance their relationships
Develop their skills interpersonal skills
Manage their thoughts and feelings and improve self-confidence
Learn how to be assertive and therefore more effective in the workplace
TARGET AUDIENCE:
Office Managers, Team Leaders, Administrators, Supervisors, Secretaries, Support Staff, PA’s.
COURSE OUTLINES:
Taking Control of your Work Life
Understanding and clarifying purpose, vision, and mission
The secret to working smarter rather than harder
Controlling, prioritizing, and organizing your work
Streamlining your office systems
Getting your paperwork under control
Making your office user friendly and efficient
Essential Administrative Skills:
Harnessing the power of the mind – through Mind Mapping Techniques
Managing larger projects to meet deadlines
Planning skills – using a Gannt chart to chart work progress
Problem-solving techniques
Decision-Making tools
Managing meetings effectively
Vital Communication Skills:
Different styles of communication
Learning to be more assertive
Win-win conflict resolution
Understanding and using body language
Understanding gender differences in communication
Understanding different personality types and how to deal with them
Developing as a Professional:
Listening skills – seeking to understand before being understood
Creating a professional image
Leadership skills
How to make presentations with confidence and power
Learn the essentials of planning a presentation
Best practices for delivering positive feedback
Self-Empowerment and Self-Management:
Understanding the main causes of stress
The signs, symptoms, causes, and triggers of stress
The essential skills of emotional intelligence
Using emotional intelligence at work
Transforming fear and negativity and reactive-ness
Becoming a more proactive, responsible, and self-aware person
Continuing Professional Development - where to go from here.
