The function of supervision can be the turning point for most public employees who look for value of their work and in their work that can only be supplied by the attitude and skills of the supervisor.
Effective supervisors know how to create interactions that demonstrate to each employee how much they are appreciated for their work, which generally improves the production and outcomes by those employees directly influenced by the supervisor. Although careful planning is a plus, nothing raises an employees’ attitude and value than a supervisor who directs them, coaches, and trains them to elevate them to higher responsibilities.
This Complete Course on Public Service Supervision and Leadership Course will teach and demonstrate the vital skills of encouragement, coaching, planning, and training to improve the overall performance of a team. All of these supervisory actions impact the employee’s motivation to excel in their career, resulting in better performance. With that focus, public sector supervisors can overcome their apathy and find satisfaction in the critical work of supervision.
OBJECTIVES
- How to create high performers out of unmotivated workers?
- Use the power of personal influence and attitude
- Learn the fundamentals of direct coaching and mentoring
- How to provide feedback over constructive criticism?
- Identify ways in which you can add value to supervising people
- Learn the skills of on-the-job training techniques
COURSE OUTLINE
The Role & Qualities of a Public Sector Supervisor
- Understand the Roles of Government
- The Job of a Public Supervisor
- The Qualities and Competencies required to be an Effective Supervisor
- Personal Analysis of your Own Competencies
- Assessing your Own Style of Supervision
Supervising the Public Sector Employees
- Appraising and Understanding the Competencies of each Employee
- Helping Employees create a Personal Development Plan
- Coaching vs. Managing Employees to Higher Achievements
- Motivating Principles Applied to Public Sector Employees
- On the Job Training Techniques
The Supervisors Role of Planning and Performance Management
- Applying the Concepts of Total Quality Throughout
- Creating a Continuous Improvement Plan for the Department
- Developing Service Quality Standards for the Department
- Tracking the Progress of Personal and Department Performance
- Creating a Continuous Learning Plan
Delegating and Empowering Your People
- Learn to Use Delegation as a Training Vehicle
- Creating a Delegation Plan for the Department
- Supervising and Appraising through Delegation
- The True Principles of Empowerment
Improving your personal competencies
- Understanding and Applying the Skills of Emotional Intelligence
- Self-Awareness of your Own Emotional Capabilities
- Using Self Awareness to Manage your Own Decision-making
- Applying Self-Management to Employee Engagement Skills
- Focusing on the Future – Department and Personal Future Goals.
