This intensive 4-day workshop is designed to develop practical skills in managing staff beyond the basics. It ceates an understanding of delegation, communication and assertiveness as a basis for lessons on giving feedback and performance counselling. There is also treatment, via short case studies, of a number of common difficult scenarios, and ends with an extremely useful section which deals with development of delegates general management skills.
TARGET AUDIENCE
Managers and supervisors, present and aspiring, with an understanding of the basics of managing staff, who want to take their skills and knowledge to a higher level.
Delegation
What is Delegation?
The Five Levels of Delegation
Five Steps to Delegation
When Delegation is not Possible
Delegation - Benefits and Barriers
Delegation Process
Communication
What is Communication?
Benefits of Good Communication Skills
Why Communication Goes Wrong
Communication Methods
Assertiveness, Aggressiveness and Passivity
What is Assertiveness?
What is Aggressiveness?
What is Passivity?
Assertiveness - the 3 Steps
Assertiveness Practice
Giving Feedback
Feedback - the EEC Model
Receiving Feedback
Feedback Exercises
Performance Counselling
The Performance Counselling (P.C.) Meeting
Performance Counselling Meeting: Preparation
Conducting the Performance Counselling Meeting
Performance Counselling Meeting Process
Exercise: Friday The 13th!
Factors to Consider Before Implementing Disciplinary Procedure
Dealing With Difficult Situations: Case Studies
New Manager
Romance in the Office
Sloppy Work
Unacceptable Banter
Resistance to Change
Dealing with Body Odour
Clumsy Management
Practical Ideas to Develop Your Management Skills
Developing your Knowledge / Experience
Developing your Skills / Competencies
Developing your Attitude
