This workshop is designed to enhance delegates' understanding of change, to make them better equipped to analyse the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance.
TARGET AUDIENCE
Managers and supervisors, present and aspiring, who want to be able to deal effectively with the consequences of, and manage the process of, change.
MODULE 1: Course Overview
MODULE 2: What is Change?
MODULE 3: The Change Cycle
The Three Phases
Endings
Transitions/Neutral Zone
Beginnings
Insights
MODULE 4: The Pyramid Response to Change
Top Management
Middle Management
Employees/Workers/Associates
MODULE 5: A Four Room Apartment
Contentment - Renewal - Denial - Confusion
MODULE 6: Dealing with Resistance
Topics covered:
Empathy: The First Key to Successful Change
Participation: The Second Key to Successful Change
Communication: The Third Key to Successful Change
MODULE 7: Strategies for Dealing with Change
Topics covered:
How to Change Negative Situations or Avoid Them Altogether
MODULE 8: Managing Anger
The Five Dimensions
MODULE 9: Managing Stress
Stress Management Techniques
