- Analysis of the complexity factors that particularly influence and characterize planning, policy design and management in the public sector comes to fore in this course.
- Three Dynamic Performance Management (DPM) perspectives are analyzed: an instrumental, an objective and a subjective DPM view.
- This course will help participants to create a high impact performance culture while supporting their team
- The course focuses on performance management as a continuous process that drives development.
- It looks at techniques that recognise and implement solutions to support long-term results.
- Delegates will learn how to manage awkward issues and conversations without postponing or sugar coating them.
- And most importantly, we'll help participants develop the tools to create a culture of trust and high impact performance.
COURSE OBJECTIVES
By the end of the course, participants will be able to:
- Describe the overall public sector structure and the need for competitiveness to achieve national prosperity and growth
- Translate stakeholder ambition and needs into a strategic plan to achieve an entity’s mandate
- Employ the public policy development process effectively to achieve the strategic plan
- Design and manage strategic initiatives and cross-entity collaboration mechanisms to effectively execute strategies
- Utilize a practical performance management system to develop and sustain a performance culture
TARGET AUDIENCE
The programme is designed for designated Members of staff and Top Management Staff.
COURSE OUTLINE
Stress Management-Strategic thinking and planning
- Service innovation and creativity
- Performance management Indices in the public sector
- Partnerships development
- Policy making
- Leadership skills for result
- Critical thinking
- Public sector competitiveness skills
Principles of Personal Leadership and Emotional intelligence
- Personal Profile Mapping
- Principles centered Leadership
- Time & Activity management
- Empowerment of self-Developing winning attitudes
Leadership & Management Effectiveness
- Attributes of effective leaders
- Situation approach to leadership
- Leading through communication
- Leading through delegation & employee empowerment
- Motivating through effective leadership
- Development of self-leading through influence
Emotional Intelligence-Team Building and Managerial Skills
- Characteristics of high-Performance teams
- New Paradigms in team building-The facilitator approach
- Facilitating team meetings
- Managing group processes towards consensus and result
