COURSE AIMS
This intensive one-day workshop is designed to develop practical skills in managing others. It deals with Leadership and management styles, managing performance through motivation, coaching and setting S.M.A.R.T. objectives
MODULE 1: Course Introduction
Topics covered:
• Knowledge Skills Checklist
MODULE 2: Leadership versus Management
Learning outcomes:
Be able to define the differences between leaders and managers, recognise the theory of leadership (Adair) and identify management styles.
Topics covered:
• Adairs Top Leadership Qualities
• Action Centred Leadership
• Management Styles
MODULE 3: Learning
Learning outcomes:
Be able to define what "learning" entails and understand how to use differing learning methods appropriately.
Topics covered:
• A Definition of Learning
• Some Learning Methods
MODULE 4: Motivation
Learning outcomes:
Recognise how Herzberg”s Theory of Motivation applies to leadership / management and what motivates people.
Topics covered:
• Herzbergs Theory of Motivation
• Motivation Checklist
• Motivation From the Front Line
MODULE 5: Performance Management
Learning outcomes:
Understand the theory behind the Skill / Will matrix model and be able to apply this to identify employee strengths and weaknesses and manage staff performance.
Topics covered:
• Skill / Will Matrix
• Applying the Skill / Will Matrix
• Managing Poor Performance
• Overcoming Performance Blockages
MODULE 6: Coaching
Learning outcomes:
Be able to implement a coaching programme that is aimed at improving the skills, attitude and behaviour of staff and includes effective feedback.
Topics covered:
• What is Coaching?
• What is NOT Coaching?
• Why Coach?
• Who Needs Coaching?
• Essential Coaching Skills / Qualities
• Differences Between Training and Coaching
• Coaching Styles Questionnaire
• Questioning Skills
• Open Questions Exercise
• The G.R.O.W. Approach
• G.R.O.W - Some Questions To Ask
• A Suggested Coaching Process
MODULE 7: Setting SMART Objectives
Learning outcomes:
Identify and set SMART goals for your staff that are positive, motivating and productive.
Topics covered:
• Setting Goals
• SMART Goals
• Measurability of Objectives
• Defining Standards Exercise
MODULE 8: Your Personal Action Plan
FOR WHOM?
Manager or equivalents & other Senior Officers with considerable Management experience and responsibilities in the board, members and other Affiliate Agencies. Managers and supervisors, present and aspiring, who want to manage employees in a way that is geared to better results
