Participants in this sales professional training event will learn how to use interpersonal skills to swiftly establish rapport and trust with their clients and prospects. Delegates will also learn how to employ expert sales best practices to successfully discover and build critical account customers.
COURSE OBJECTIVES
At the end of this course the participants will be able to:
- Describe sensible methods for creating fresh business prospects.
- Adopt excellent practices for social media marketing to boost revenues
- Use your body language to establish rapport and trust in person or over the phone.
- Create a multimedia sales presentation, get over the client's objections, and seal the deal
- Create a sales presentation with the four consumer "purchasing styles" in mind.
TARGETED AUDIENCE
Anyone who wants to increase their knowledge of sales best practices and processes should take this sales professional training course.
COURSE OUTLINE
Advanced Communication Skills to Increase Sales
- Tips for Making a Great First Impression
- Overcoming Obstacles to Interpersonal Communication
- Active Questioning and Listening Techniques Developing Techniques to Boost the Efficiency of Telephone Communications
- Silent signals: Understanding Body Language and Gestures of Customers
- How can one ascertain a customer's "purchasing style" with accuracy?
Delivering Dynamic Face-to-Face Sales Presentations
- Top 7 Reasons Why Customers Don't Buy Advice on How to Build Relationships and Trust with Any Customer Time-tested Persuasion Principles
- How to Tailor a Sales Presentation to Different Groups and Individuals
- Presentation strategies and tips for PowerPoint
- Negotiation Techniques to Get Past a Customer's Reluctance and Complete the Sale
Managing Emotions in Sales
- Understanding the Power of Likability Emotional Intelligence
- Enhancing Financial Talk
- Increasing one's self-assurance, authenticity, and likeability
- Understanding Reactions under Stress and Conflict: Best Sales Stress Management Techniques
- Setting and Managing Consultative Selling Expectations Managing Your Emotions During Negotiations
Going the Extra Mile to Improve Customer Service
- Building Blocks of Excellent Customer Service
- What do your clients anticipate?
- How to Increase Sales by Using Customer Service
- Creating "touch points" for customer service
- Measurement of Customer Satisfaction and Its Importance
- Service Recovery Hints, Techniques, and Strategies
New Business Development Planning, Preparation, and Execution
- Getting leads is a numbers game.
- Guidelines for Finding New Clients
- Making an elevator speech and a script for prospecting calls
- Advice for Organizing Your Schedule
- The Science of Screening Prospects
- Setting SMART goals for business development
